Shipping & Return

Thank you for shopping with us! We are committed to providing you with the best online shopping experience. Below are our shipping and return policies designed to ensure your satisfaction 

1. Shipping Methods:

We offer reliable shipping to ensure your order arrives safely and on time. Kindly note that delivery dates may change or be delayed during peak times.

      • Jeddah: within 1-2 working days
      • Riyadh: within 2-4 working days
      • Dammam: within 2-4 working days
      • Other cities: within 2-5 working days


2. Shipping Rates:

      • A standard shipping fee of 25 SAR applies to orders within the Saudi Arabia.
      • ٍFor rental products shipping fee of 100 SAR applies to orders within the Saudi Arabia.

3. Order Processing:

All orders are processed within 1-2 business days. You will receive a confirmation email and message with tracking information once your order has shipped.

4. Order Cancellations and Change:

      • All products are non-changeable and non-returnable except in the case of damage, previously opened products and incorrect items.
      • Order cancellation can be made before dispatch and will be refunded within 10-14 working days.

5. International Shipping:

We now DONT offer international shipping and are excited to serve customers across the globe as soon as possible

 

6. Rentable Party services 

      • ٍFor rental products shipping fee of 100 SAR applies to orders within the Saudi Arabia.
      • Cancellations: Cancellations made 24 days before the event are partially refundable; later cancellations are non-refundable. 
      • Collection: Our team will dismantle and collect the castle after the event.
      • In order to rent products, the terms and conditions must be agreed upon before ordering.
      • Please read instructions carefully before agreeing to the terms each product has its own conditions .

7. Return Window 

 You may return your items within (3 days ) from the date of delivery Based on the following conditions.

      • Returns are not free, and a shipping fee will be applied for all returns.
      • If you wish to make a return, please log in to your account page on the website using the same email address used for the order.  
      • You will find your previous order. Click on the item you want to return and submit the return request.  
      • After completing the process, please fill out the return form 
      • The team will review the request and approve or deny it based on compliance with the return policy, and then a representative will be sent to collect the shipment.


8. Refound:

      • Refunds will be processed to the original payment method within (7-14 business days) after we receive your returned item.
      • "Buy Now, Pay Later" (e.g., Tabby, Tamara): Refunds go back to the original account.
      • Electronic payments (e.g., Apple Pay, Visa, Mastercard): Refunded to the card or bank account used.
      • Wallet payments: Refunded back to the wallet, valid for two years.
      • Items bought at a discounted price on the website will only be refunded as store credit.
      • For cash on delivery orders, refunds will be issued as store credit in the form of a redeemable voucher.
      • Cash refunds are not available.

9. Lost Orders:

If lost before delivery, a replacement will be sent within 6 working days